We strive to provide prompt, helpful and friendly support. Please contact us with any questions you have about using our themes or plugin.
Our support department works Monday through Friday. We try to answer questions within a 8h period.
Support is provided
- For one theme used on a single website
- By email for private, one-on-one help
- By support forum
- Answering questions about using the features of our theme and plugin
- Addressing bugs that are found with our theme or plugin
- Response typically within 24 hours on weekdays (excluding Vietnam holidays)
Support does NOT include
- Any type of assistance with coding or design (we can refer you to a professional)
- Help with third-party plugins (please contact the plugin author)
- General WordPress support (use the WordPress Support Forums)
- Assistance with moving a website, converting content or similar services